Your Online Reputation Matters
Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.
Take Control of Your Online Brand
Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).
Easily gather new reviews from delighted customers and ensure that negative reviews stay private.
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.
Monitor Web Presence
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Simple Social Media Management
Save time by using one platform to monitor and analyze your social media efficacy.
Reputation Management Executive Reports
Get the high-level view on all aspects of your online reputation through weekly executive reports.
Frequently Asked Questions
Listings - How is the point-based Listing Score calculated?
With data from reputable sources such as Alexa and Moz, we identified the Top 100 Online Business Directories in the US. We then assigned scores to each site based on its popularity (i.e. Popular sites like Google Maps will have a greater influence on the Listing Score).
We assess the accuracy of your clients’ listings on the top 30 sites and adjust the score accordingly:
Accurate listing = 100% of assigned points
Listing contains one error = 60% of assigned points
Listing contains multiple errors = 20% of assigned points
For example, if a business has an accurate listing on Google, they will get 100 points. However, if their address and website are incorrect, they will only get 20 points (100 points x 20 percent).
The remainder of sites in the top 100 are assigned a score of five, regardless of accuracy, and all sites outside of the top 100 are assigned a score of two, regardless of accuracy. This includes some Primary Listings and Other Citations.